Shopping at Banjosa is simple and convenient:

• Use the e-store link to browse and find your favorite items.
• Customize the product according to your measurements (please refer to the size guide for assistance).
• Once you have chosen an item, select your size and click 'ADD TO CART' on the product page.
• Review your selected items by clicking the 'SHOPPING CART' link at the top of the page.
• Make any adjustments if needed, then click 'PROCEED TO PURCHASE' to complete your order.

Creating an account is easy:

• Click the "Sign Up" button.
• Fill out the registration form with your details (fields marked with an asterisk (*) are mandatory).
• Once registered, log in using your credentials to enjoy a personalized shopping experience.

No, you can shop as a guest. However, registering with us provides several benefits:

• Track your orders and view past purchases.
• Save your address and payment details for quicker checkouts.
• Manage your email preferences and edit important account information.

You can update your information by logging into your account and clicking the "My Account" tab. This allows you to modify your billing and shipping addresses, phone number, and other details.

Yes, we take your privacy seriously. Your personal details are kept secure and confidential and will never be shared with a third party. For more information, please review our Privacy Policy.

We accept a range of payment methods, including:

• Credit cards
• Debit cards
• Online payment platforms

All online transactions are encrypted and secure for your safety.

• Orders from Pakistan can be paid in Pakistani Rupees.
• For international orders, payment can be made in US Dollars, Dirhams, or Pounds.

We ship worldwide.

• Ready-to-Ship Items: Delivered within 5-7 working days in Pakistan and 7-10 working days internationally.
• Made-to-Order Items: Delivery takes up to 8-9 weeks.

If your order does not arrive within the specified time, please email us at info@banjosa.store.

Currently, we do not offer same-day delivery. However, we strive to ensure your orders are delivered as soon as possible.

Products in your shopping bag are not reserved until the purchase is completed. They may become unavailable if sold out.

Yes, all packages are insured during transit. A signature is required upon delivery to ensure safe receipt.

Each order can be shipped to only one address. For multiple destinations, please place separate orders.

Orders can be modified or canceled only before processing. Please contact our customer service team for assistance.

Once your order is placed, you will receive an Order ID and confirmation email. Use this ID to track your order status. Registered users can also track orders via their accounts.

We do not offer returns or exchanges under normal circumstances. However, if you receive a faulty, damaged, or incomplete item, contact our customer service team immediately. You ma

Exchange it for another product of the same amount.

Request an Online Store Credit of equal value (excluding shipping costs)

This policy is applicable only if the issue is reported within 7 days of delivery.

We do not provide refunds. Instead, Online Store Credit of equal value (excluding shipping costs) will be issued for eligible returns reported within 7 days of delivery.

If you receive a faulty, damaged, or incomplete item, contact our customer service team immediately.

Yes, we provide repair services for eligible items within within 7 days of delivery. Please contact our customer service team for details.